/* Canlı Destek Paneli — LiveChat tarzı arayüz */
:root{
  --bg:#f4f5f7; --panel:#fff; --line:#e4e7ec; --txt:#101828; --mut:#667085;
  --brand:#2563eb; --brand-d:#1d4ed8; --green:#12b76a; --red:#f04438; --amber:#f79009;
  --rail:#101828; --shadow:0 1px 3px rgba(16,24,40,.08);
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font:14px/1.5 -apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Arial,sans-serif;color:var(--txt);background:var(--bg);
  overflow:hidden;overflow-x:hidden}
html{overflow-x:hidden}
.hidden{display:none!important}
svg{width:20px;height:20px;fill:currentColor}
button{font:inherit;cursor:pointer;border:0;background:none;color:inherit}
input,textarea{font:inherit;color:inherit}

/* ---------------------------------------------------------------- giriş */
.login-wrap{height:100vh;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,#101828 0%,#1e3a8a 100%)}
.login-card{width:360px;background:#fff;border-radius:16px;padding:36px 32px;display:flex;flex-direction:column;gap:12px;
  box-shadow:0 24px 64px rgba(0,0,0,.35)}
.login-logo{font-size:36px;text-align:center}
.login-card h1{font-size:21px;text-align:center;font-weight:650}
.login-sub{text-align:center;color:var(--mut);font-size:13px;margin-bottom:8px}
.login-card input{border:1px solid var(--line);border-radius:9px;padding:11px 13px;outline:0}
.login-card input:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
.login-card button{background:var(--brand);color:#fff;border-radius:9px;padding:12px;font-weight:600;margin-top:4px}
.login-card button:hover{background:var(--brand-d)}
.login-err{color:var(--red);font-size:13px;text-align:center;min-height:18px}

/* ---------------------------------------------------------------- düzen */
/* minmax(0,1fr) SART: duz 1fr = minmax(auto,1fr), uzun mesaj kolonu buyutup paneli kaydirir */
.app{height:100vh;display:grid;grid-template-columns:60px 320px minmax(0,1fr) 290px;overflow:hidden;max-width:100vw}

/* şerit */
.rail{background:var(--rail);display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:6px}
.rail-logo{font-size:22px;margin-bottom:10px}
.rail-btn{width:42px;height:42px;border-radius:11px;display:flex;align-items:center;justify-content:center;
  color:#98a2b3;cursor:pointer;position:relative;transition:.15s}
.rail-btn:hover{background:rgba(255,255,255,.08);color:#fff}
.rail-btn.active{background:var(--brand);color:#fff}
.rail-badge{position:absolute;top:4px;right:4px;min-width:17px;height:17px;border-radius:9px;background:var(--red);
  color:#fff;font-size:10px;font-weight:700;display:none;align-items:center;justify-content:center;font-style:normal;padding:0 4px}
.rail-badge.on{display:flex}
.rail-sp{flex:1}
.rail-me{position:relative;cursor:pointer}
.me-ava{width:38px;height:38px;border-radius:50%;background:var(--brand);color:#fff;font-weight:700;font-size:14px;
  display:flex;align-items:center;justify-content:center}
.me-dot{position:absolute;bottom:0;right:0;width:11px;height:11px;border-radius:50%;background:#667085;border:2px solid var(--rail)}
.me-dot.on{background:var(--green)}

/* liste */
.list{background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}
.list-head{padding:16px 16px 10px;border-bottom:1px solid var(--line)}
.list-head h2{font-size:17px;font-weight:650;margin-bottom:10px}
.filters{display:flex;gap:5px;margin-bottom:10px}
.f{font-size:12px;padding:5px 10px;border-radius:20px;background:#f2f4f7;color:var(--mut);font-weight:500}
.f.active{background:var(--brand);color:#fff}
.search{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 11px;font-size:13px;outline:0}
.search:focus{border-color:var(--brand)}
.list-items{flex:1;overflow-y:auto}
.list-empty{padding:40px 20px;text-align:center;color:var(--mut);font-size:13px}
.item{padding:12px 16px;border-bottom:1px solid #f2f4f7;cursor:pointer;display:flex;gap:11px;position:relative}
.item:hover{background:#f9fafb}
.item.sel{background:#eff6ff;box-shadow:inset 3px 0 0 var(--brand)}
.item-ava{width:38px;height:38px;border-radius:50%;color:#fff;font-weight:650;font-size:13px;flex:none;
  display:flex;align-items:center;justify-content:center;position:relative}
.item-on{position:absolute;bottom:-1px;right:-1px;width:10px;height:10px;border-radius:50%;background:var(--green);border:2px solid #fff}
.item-b{flex:1;min-width:0}
.item-t{display:flex;justify-content:space-between;align-items:center;gap:6px}
.item-t b{font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item-t time{font-size:11px;color:var(--mut);flex:none}
.item-l{font-size:12.5px;color:var(--mut);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.item-tags{display:flex;gap:5px;margin-top:5px;align-items:center}
.tag{font-size:10px;padding:2px 7px;border-radius:20px;font-weight:600;letter-spacing:.2px}
.tag.site{background:#eef2ff;color:#4338ca}
.tag.pending{background:#fef0c7;color:#b54708}
.tag.active{background:#d1fadf;color:#027a48}
.tag.closed{background:#f2f4f7;color:#667085}
.tag.mine{background:#dbeafe;color:#1d4ed8}
.unread{min-width:19px;height:19px;border-radius:10px;background:var(--red);color:#fff;font-size:10.5px;font-weight:700;
  display:flex;align-items:center;justify-content:center;padding:0 5px;flex:none}

/* konuşma */
.conv{background:var(--bg);display:flex;flex-direction:column;min-width:0;position:relative}
.conv-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--mut);gap:10px}
.ce-icon{font-size:44px;opacity:.5}
.conv-in{flex:1;display:flex;flex-direction:column;min-height:0}
.conv-head{background:var(--panel);border-bottom:1px solid var(--line);padding:11px 18px;display:flex;align-items:center;gap:12px;flex:none}
.ch-ava{width:40px;height:40px;border-radius:50%;background:var(--brand);color:#fff;font-weight:650;
  display:flex;align-items:center;justify-content:center;flex:none}
.ch-txt{flex:1;min-width:0}
.ch-txt b{display:block;font-size:15px;font-weight:600}
.ch-txt span{font-size:12px;color:var(--mut)}
.ch-actions{display:flex;gap:7px;align-items:center}
.btn{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 13px;font-size:13px;font-weight:500;color:var(--txt)}
.btn:hover{background:#f9fafb}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand-d)}
.btn.danger{background:var(--red);border-color:var(--red);color:#fff}
.btn.danger:hover{opacity:.9}
.btn.danger-o{color:var(--red);border-color:#fda29b}
.btn.icon{padding:7px 10px}
.btn.send{padding:9px 22px}

.msgs{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:12px}
.m{display:flex;gap:9px;align-items:flex-end;max-width:100%}
.m.out{flex-direction:row-reverse}
.m-ava{width:28px;height:28px;border-radius:50%;font-size:11px;font-weight:650;color:#fff;flex:none;
  display:flex;align-items:center;justify-content:center;background:#98a2b3}
.m.out .m-ava{background:var(--brand)}
.m-b{max-width:62%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.5;white-space:pre-wrap;word-wrap:break-word;
  background:#fff;box-shadow:var(--shadow);border-bottom-left-radius:4px}
.m.out .m-b{background:var(--brand);color:#fff;border-bottom-right-radius:4px;border-bottom-left-radius:14px}
.m-t{font-size:10.5px;opacity:.6;margin-top:5px;display:block}
.m-sys{align-self:center;font-size:12px;color:var(--mut);background:#e9ebef;padding:5px 14px;border-radius:14px}
.m-b img{max-width:260px;border-radius:9px;display:block;cursor:pointer}
.m-file{display:flex;align-items:center;gap:8px;text-decoration:none;color:inherit;font-weight:500}

.peek{display:none;align-items:center;gap:8px;padding:8px 24px;background:#fffaeb;border-top:1px solid #fef0c7;
  color:#b54708;font-size:13px;font-style:italic}
.peek.on{display:flex}
.peek i{font-style:normal}

.composer{background:var(--panel);border-top:1px solid var(--line);padding:12px 18px;flex:none;position:relative}
.composer textarea{width:100%;border:0;outline:0;resize:none;font-size:14px;max-height:140px;line-height:1.5;padding:4px 0}
.comp-actions{display:flex;align-items:center;gap:6px;margin-top:6px}
.ca-btn{width:34px;height:34px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--mut);cursor:pointer;font-size:16px}
.ca-btn:hover{background:#f2f4f7}
.flex{flex:1}
.canned-pop{position:absolute;bottom:100%;left:18px;right:18px;background:#fff;border:1px solid var(--line);border-radius:11px;
  box-shadow:0 12px 32px rgba(16,24,40,.16);max-height:280px;overflow-y:auto;margin-bottom:8px;z-index:5}
.cp-item{padding:10px 14px;cursor:pointer;border-bottom:1px solid #f2f4f7}
.cp-item:hover,.cp-item.hot{background:#eff6ff}
.cp-item b{font-size:13px;color:var(--brand);font-weight:650}
.cp-item span{display:block;font-size:12.5px;color:var(--mut);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* bilgi */
.info{background:var(--panel);border-left:1px solid var(--line);overflow-y:auto;overflow-x:hidden;padding:18px 16px;min-width:0}
.info-sec{margin-bottom:22px}
.info-sec h3{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--mut);margin-bottom:9px;font-weight:650}
.kv{display:flex;justify-content:space-between;gap:10px;padding:5px 0;font-size:12.5px;border-bottom:1px solid #f7f8fa}
.kv span{color:var(--mut);flex:none}
.kv b{font-weight:600;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cur-url{font-size:12.5px;color:var(--brand);word-break:break-all;text-decoration:none}
.pages{display:flex;flex-direction:column;gap:7px}
.pg{font-size:12px;padding-left:11px;border-left:2px solid var(--line);color:var(--mut)}
.pg b{display:block;color:var(--txt);font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* arşiv/offline tabakası */
.sheet{position:fixed;inset:0 0 0 60px;background:var(--bg);z-index:40;display:flex;flex-direction:column}
.sheet-head{background:#fff;border-bottom:1px solid var(--line);padding:14px 22px;display:flex;align-items:center;gap:14px}
.sheet-head h2{font-size:17px;font-weight:650;flex:none}
.sheet-tools{flex:1;display:flex;gap:8px;align-items:center}
.sheet-tools input,.sheet-tools select{border:1px solid var(--line);border-radius:8px;padding:7px 11px;font-size:13px;outline:0}
.sheet-body{flex:1;overflow-y:auto;padding:18px 22px}
table.tbl{width:100%;border-collapse:collapse;background:#fff;border-radius:11px;overflow:hidden;box-shadow:var(--shadow)}
table.tbl th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.4px;color:var(--mut);
  padding:11px 14px;background:#f9fafb;border-bottom:1px solid var(--line)}
table.tbl td{padding:11px 14px;border-bottom:1px solid #f2f4f7;font-size:13px}
table.tbl tr:hover td{background:#f9fafb}
.lnk{color:var(--brand);cursor:pointer;font-weight:500}

/* ayarlar */
.set-wrap{display:grid;grid-template-columns:230px 1fr;height:100%;min-height:0}
.set-nav{background:#fff;border-right:1px solid var(--line);padding:16px 10px;overflow-y:auto}
.set-nav h4{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--mut);padding:0 12px 8px;font-weight:650}
.set-nav button{display:block;width:100%;text-align:left;padding:9px 12px;border-radius:8px;font-size:13.5px;color:#344054;margin-bottom:2px}
.set-nav button:hover{background:#f9fafb}
.set-nav button.on{background:#eff6ff;color:var(--brand);font-weight:600}
.set-body{overflow-y:auto;padding:22px 26px;background:var(--bg)}
.set-card{background:#fff;border-radius:12px;padding:22px;box-shadow:var(--shadow);max-width:760px;margin-bottom:18px}
.set-card h3{font-size:15.5px;margin-bottom:4px}
.set-card .hint{font-size:12.5px;color:var(--mut);margin-bottom:18px}
.frm{display:grid;grid-template-columns:190px 1fr;gap:13px 18px;align-items:center}
.frm > label{font-size:13px;color:#344054;font-weight:500}
.frm input[type=text],.frm input[type=password],.frm input[type=number],.frm select,.frm textarea{
  border:1px solid var(--line);border-radius:8px;padding:9px 11px;font-size:13.5px;outline:0;width:100%;background:#fff}
.frm input:focus,.frm select:focus,.frm textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(37,99,235,.1)}
.frm textarea{min-height:74px;resize:vertical;font-family:inherit}
.frm input[type=color]{width:52px;height:34px;border:1px solid var(--line);border-radius:8px;padding:2px;background:#fff}
.frm-row{display:flex;gap:10px;align-items:center}
.set-actions{display:flex;gap:9px;margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}
.sw{position:relative;display:inline-block;width:42px;height:24px;flex:none}
.sw input{opacity:0;width:0;height:0}
.sw span{position:absolute;inset:0;background:#d0d5dd;border-radius:24px;cursor:pointer;transition:.2s}
.sw span:before{content:'';position:absolute;width:18px;height:18px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.2s}
.sw input:checked + span{background:var(--green)}
.sw input:checked + span:before{transform:translateX(18px)}
.fld-list{display:flex;flex-direction:column;gap:9px}
.fld-item{display:flex;gap:9px;align-items:center;background:#f9fafb;border:1px solid var(--line);border-radius:9px;padding:9px 11px}
.fld-item .grip{color:#98a2b3;cursor:grab;font-size:15px}
.fld-item input[type=text]{flex:1;border:1px solid var(--line);border-radius:7px;padding:7px 10px;font-size:13px}
.fld-item label{font-size:12.5px;color:var(--mut);display:flex;align-items:center;gap:5px;white-space:nowrap}
.fld-item .del{color:var(--red);cursor:pointer;padding:4px 7px;border-radius:6px}
.fld-item .del:hover{background:#fee4e2}
.codebox{background:#101828;color:#a5f3fc;border-radius:9px;padding:14px;font:12.5px/1.6 ui-monospace,Menlo,Consolas,monospace;
  white-space:pre;overflow-x:auto;position:relative}
.copy-btn{position:absolute;top:9px;right:9px;background:#344054;color:#fff;border-radius:6px;padding:4px 10px;font-size:11.5px}
.prev-box{background:#1f2023;border-radius:12px;padding:16px;color:#e8eaed;max-width:300px}
.prev-agent{display:flex;gap:11px;align-items:center;background:#2b2c2f;border-radius:12px;padding:9px 14px 9px 9px;width:fit-content;margin:0 auto 10px}
.prev-ava{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;color:#1a1a1a;background-size:cover}
.prev-card{background:#2b2c2f;border-radius:14px;padding:15px}
.prev-card p{font-size:13px;line-height:1.5;margin-bottom:12px}
.prev-card .pf{font-size:12.5px;margin-bottom:9px;color:#c8cbd0}
.prev-card .pin{background:#26272a;border:1px solid #3c3d40;border-radius:7px;height:32px;margin-top:5px}
.prev-btn{border-radius:8px;padding:11px;text-align:center;font-weight:700;color:#1a1a1a;font-size:13.5px;margin-top:12px}

/* toast + modal */
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(80px);background:#101828;color:#fff;
  padding:11px 20px;border-radius:9px;font-size:13.5px;z-index:100;transition:transform .25s;box-shadow:0 8px 24px rgba(0,0,0,.3)}
.toast.on{transform:translateX(-50%) translateY(0)}
.modal{position:fixed;inset:0;background:rgba(16,24,40,.55);display:flex;align-items:center;justify-content:center;z-index:90}
.modal-card{background:#fff;border-radius:14px;padding:24px;width:420px;max-width:92vw;box-shadow:0 24px 64px rgba(0,0,0,.3)}
.modal-card h3{font-size:17px;margin-bottom:14px}
.modal-card select,.modal-card input{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px 12px;margin-bottom:12px;outline:0}
.modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:6px}

@media(max-width:1200px){.app{grid-template-columns:60px 290px minmax(0,1fr)}.info{display:none}
  .info.show{display:block;position:fixed;right:0;top:0;bottom:0;width:290px;z-index:30;box-shadow:-8px 0 24px rgba(0,0,0,.12)}}
@media(max-width:820px){.app{grid-template-columns:60px minmax(0,1fr)}
  .list{position:fixed;left:60px;top:0;bottom:0;width:280px;z-index:20;transform:translateX(-100%);transition:transform .2s}
  .list.show{transform:none;box-shadow:8px 0 24px rgba(0,0,0,.18)}
  .conv{grid-column:2}.ch-actions .btn{padding:7px 9px;font-size:12px}
  .sheet{inset:0}.set-wrap{grid-template-columns:1fr}.set-nav{display:none}}
.sheet-body{overflow-x:auto}
.list-toggle{display:none}
@media(max-width:820px){.list-toggle{display:block;flex:none}}